This Personal Data Protection Policy explains the information that LIFE* collects when you use its products, utilities and services via browsing activity to the Website, how that information is used, with whom it may be shared and your privacy choices.
LIFE* provides information, products, utilities and/or services related to telecommunication service via LIFE*’s website at www.getlife.com.my (“Website”) including but not limited to call, short messages service (sms), mobile internet data and other services which would be made available for all LIFE* users from time to time.
In LIFE*, we take your privacy seriously and we will only collect, record, hold, store, use and/or process your personal data or information as outlined below. We appreciate and thank for your precious time in going through our Personal Data Protection Policy (to be referred as “the PDPP”) for a better user engagement with LIFE*.
Please read our Service Subscription Terms & Conditions carefully –, you agree to be bound by them.
LIFE* is managed by Mbits Digital Sdn Bhd (Company No. 1125089-T) Additional Terms and Conditions specific to LIFE* will be made available on our Website www.getlife*.com.my These, including amendments to them, are hereby incorporated as an essential part of these Terms and Conditions, all of which are collectively referred to as “T&C.”
By registering for LIFE* and activating Services, you agree that:
You have read and fully understood all of the T&C. Your participation in LIFE* and use of the Service, upon activation, constitutes unconditional acceptance to be bound by additional terms specific to various Value Added Services and these T&C including its amendments. You confirm that you are competent to accept these T&C. You confirm that you are at least 18 years of age. The information you provided for registration is valid and accurate. Additionally, you agree to:
Digi Services means the mobile telecommunications services provided by Digi Telecommunications Sdn Bhd (Company No. 201283) (“Digi”) as part of LIFE*.
In relation to the Digi Services only:-
The terms and conditions under (a) and (b) above shall collectively be referred to as “Digi Terms”.
For the avoidance of doubt, Digi shall not be responsible for any services, whether or not such services are provided by LIFE* / Mbits, save and except for the Digi Services.
You are solely responsible for all acts or omissions that occur when being LIFE* Member. In addition, you agree to abide by the Malaysian Communications and Multimedia Commission regulations governing the use of mobile services, available at www.skmm.gov.my including but not limited to, agreeing that the Service may only be used for lawful purposes. You agree that you will not use the Service in a manner which will result in any criminal or civil liability for LIFE* and/or its related corporations. You are solely responsible for the content which you post or transmit through LIFE* Services and you acknowledge that or its related corporations are only the conduit for posting, distribution and transmission of data. By way of example and not as a limitation, you agree not to use the Service as follows:
All LIFE* SIM cards must be activated within 3 days of registration and in Malaysia only. LIFE* reserves the right to impose a charge for SIM card replacement. Your registered SIM card is not transferable without a written approval from LIFE*. You will be liable for all terms and conditions in this Agreement until LIFE* confirmed your transfer with a written notice
LIFE* Top Up and Validity
The validity period for each top up is listed in our web portal www.getlife.com.my. You will be notified via our app or website of the top up amount, total available credit and new validity period upon each successful top up. LIFE* is not responsible for, nor do we refund lost, stolen, misused, or damaged top up vouchers or PINs. All top up purchases are final and non-refundable, regardless of who actually uses or possesses the vouchers or PINs, with or without your consent. In addition, LIFE* is not liable for any loss or damage due to top up errors caused by the user of the coupon. Top up coupons and e-voucher PINs which have passed the expiry dates will not be usable. LIFE* is not liable for refunding or compensating expired top up coupons or e-voucher PINs.
Third Party Services or Products
LIFE* is not responsible or liable for any third-party services or products which you access, use or acquire through LIFE* Services or any third-party services or products that LIFE* has no absolute control whatsoever.
In addition to the Terms and Conditions contained herein, information published from time to time on LIFE* website, relevant to you as a LIFE* Member and continued use of the Service, shall be construed as and shall immediately be read as being part of these Terms and Conditions. LIFE* is not liable for any loss, damage, cost, personal injury or expenses suffered by you or any third party while utilizing our service as a result of the following:
The primary responsibility for the observance of the Code shall rest with each LIFE* Member. In case of any breach of the Code, LIFE* Members shall make every reasonable effort to satisfy the complainant.
Subscribers’ Responsibility and Obligations
LIFE*’s Personal Data Protection Policy (“PDPP”)
Prepaid Subscriber Identification Module (“SIM”) Card
Prepaid Account Status, Charges, & Payment
E-WALLET TERMS & CONDITIONS
“LIFE*”, “We”, “our”, “us” means MBITS DIGITAL Sdn. Bhd., a company incorporated in Malaysia bearing registration number 709922-X and having its business office located at Unit 6-1-1,QUEENS AVENUE BLOCK 6,1ST FLOOR JALAN BAYAM OFF JALAN PEEL ,55100 KUALA LUMPUR ,Malaysia
“e-Wallet” means the electronic money service offered by LIFE* to its subscribers only, a virtual mobile wallet for cashless transactions such as top up and purchase plan. An e-Wallet will be automatically opened for you with LIFE* for subscribing to the Service where your denial or refusal to use the e-Wallet will result in inaccessible to LIFE*’s services;
“Customer Service” or “Customer Service Team” means those individuals employed by LIFE* responsible for its customer service function who may be contacted at as stipulated via our contact page.
“Fees” means any and all Fees and charges levied by LIFE* for your use of the e-Wallet and its services.
“Merchant” means any commercial or non-commercial entity that is validly registered with and approved by LIFE*;
“Self-care” means the self-managed portals to manage your own e-Wallet for LIFE* subscriber;
“Agreement” means this Terms and Conditions including any amendments and variations to the Terms and Conditions;
“Available Balance” means the equivalent of physical money which has the same par value in the System, which you can use at any given time subject to the limits herein imposed;
“Payment Gateway” means the authorized payment gateway appointed by LIFE* to act as remittance agent for the Service;
“Deposit” means the deposit of money in the e-Wallet in exchange for the Service via payment gateway Channels designated by LIFE*;
“Transaction” means the e-Wallet transaction performed by you via the service including but not limited to purchase or payment for goods or services, deposit, or refund service;
“Service Charge” means the commission and / or transaction charges payable by you for the utilisation of the Service (over and above the cost of the goods and services provided, if any) ;
“Refund” means the request refund for any Transaction completed under the Service;
“Withdrawal” means the withdraw from e-Wallet;
“Content” means any contest, java games, information text, sound, music, software, photographs, videos, graphics, data messages or other materials.
“Current Balance” means the balance available in your e-Wallet for your usage of the Service. For the avoidance of doubt, the amount reflected as the Current Balance shall include amounts deducted for pending transactions. You may check the balance in your E-Wallet through the LIFE* website.
“MSISDN” means the mobile number assigned to you by LIFE*;
“Prepaid” means the prepaid products and services offered by LIFE*;
“e-Wallet limit” means the limit per Transaction imposed by Bank Negara Malaysia for the Service in the sum of Ringgit Malaysia Two Hundred Only (RM200) unless otherwise informed by LIFE*. LIFE* reserves the right to amend the Wallet limit in accordance with the allowable limits set by Bank Negara Malaysia; you are not allowed to exceed the e-Wallet Limit per Transaction;
“Validity” means your e-Wallet validity is followed by the prepaid validity;
“e-Wallet Service” means the electronic money issuer and transfer service provided by LIFE*;
“You” or “Your” means the person who is authorized to use the Service subject to these Terms and Conditions herein;
“Transfer” means, as the context permits, (a) the debiting of an amount of electronic money from your e-Wallet and purchase our LIFE* plan or Member e-Wallet, in each case less any applicable Fees;
“Website” means the LIFE*’s website, or such other website through which LIFE* may offer the e-Wallet Service from time to time.
General LIFE* e-Wallet Rules
These rules form an agreement between you and us, Mbits Digital Sdn Bhd, whenever you use e-Wallet. You must read these rules carefully because they explain your and LIFE*’s legal rights and duties to each other. If you use any of the services available on your e-Wallet, you accept that these rules apply to you.
Use of LIFE* e-Wallet Services
The Service is made available by LIFE* to you at its sole and absolute discretion for the following purposes:
To access the Service, you shall not be required to register for the Service as long as you have sufficient amount in your e-Wallet
You acknowledge and agree that you are only permitted to use the Sites and the Services as expressly set out in these Terms and Conditions or on the Sites or third party terms and conditions applicable to the products and services, which may be posted from time to time in connection with such products and services.
You may view your e-Wallet Transactions at by logging into the LIFE* website portal.
Period of Agreement
This Agreement shall take effect from the Activation date of the mobile number and shall continue to be in force until terminated in accordance with these Terms and Conditions.
Minimum Age Requirements
By subscribing or using to the Service, you warrant that you are at least twelve (18) years of age, and in any event, have parental consent to enter into this Agreement, where although you are above twelve (18) years old, you remain under the legal age to enter into a contract.
These Rules Will Change From Time To Time
We can change these rules from time to time. We will tell you about changes that are important to the e-Wallet services by putting a notice about this on the LIFE* website. If you don’t agree to the changes you should not use the e-Wallet services anymore. If you use the e-Wallet services after we have given you this notice, we can assume that you have read, understood and agreed to these new rules.
Communicate with Customer Service Call Centre
Any information or communication about the e-Wallet services, you may call to Customer Service Call Centre from 9am -6pm, 5 days a week. You may call 011-33777777
You shall not:
Warranties and Responsibilities
You hereby undertake and warrant the following:
Fees and Charges
Governing Law and Dispute Resolution
Fraudulent Use or Lost Mobile Device with Sim Card
Termination and Suspension and Withdrawal
Amendment and Modification of the Terms and Conditions
Inquiries or Complaints
Severability and Effect of these Terms and Conditions
If any of the provision herein contained should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions shall not be affected or impaired in any way and such invalid, illegal or unenforceable provision shall be deemed deleted.
LIFE*’s failure to exercise any right or provision of these Terms and Conditions, shall not constitute a waiver of such right or provision, unless acknowledged and agreed to by LIFE* in writing.